Terms And Conditions Effective date: 04/07/2026 Last updated: 16/10/2026 These terms and conditions apply to all appointments, treatments and services provided by Kinetic Recovery. By booking an appointment, you are agreeing to the following Terms & Conditions, 1.Contraindications Treatments may be refused or postponed where it is considered unsafe, including, but not limited to: * Fever or contagious illness * Certain skin infections * Acute injuries * Deep vein thrombosis * Certain cardiovascular conditions (GP clearance note may be needed) * Cancer ( GP clearance note may be needed) * Other medical conditions where treatment is contraindicated A referral or written consent from your healthcare professional may be required before treatment. 2. Health information Clients agree to provide complete and accurate information regarding their medical history, current medications, injuries, allergies, pregnancy, and any changes to their health. It is the client's responsibility to inform me of any changes before each treatment begins. 3. Appointments * All appointments must be booked in advance * Clients are responsible for providing accurate contact details when booking * Please arrive on time. Late arrival may result in a shortened treatment. 4. Payment * Payment is due at the time of your appointment, unless paid before or otherwise agreed. * We accept bank transfer, online payment via the website and cash. * Prices are subject to change without prior notice, although confirmed bookings will be honoured at the quoted price. 5. Cancellation & Rescheduling * We require a minimum of 24 hours’ notice for cancellations or rescheduling. * Appointments cancelled with less than 24 hours’ notice may be charged up to 100% of the appointment fee. * Clients who fail to attend an appointment without notice (no-show) will be charged the full appointment fee. * Repeated late cancellations or missed appointments may require payment in advance for future bookings. 6.Right to Refuse, Postpone or Discontinue Treatment I reserve the right to refuse, postpone or discontinue any treatment at my discretion if I believe that proceeding would compromise my personal safety, professional boundaries, wellbeing or ability to provide treatment appropriately. This includes, but is not limited to, situations involving inappropriate, sexual, threatening, abusive or disrespectful behaviour, previous incidents of misconduct, a history of boundary violations, or any previous interaction that has resulted in a loss of trust or confidence in the practitioner-client relationship. I also reserve the right to decline future appointments where I feel uncomfortable, unsafe or believe that continuing the professional relationship would not be appropriate. Where treatment is refused or discontinued, the decision will be made professionally and, where appropriate, an explanation will be provided. Any applicable cancellation or refund arrangements will be handled in accordance with the clinic’s cancellation policy and relevant consumer rights legislation. 7. Kinesiology services Kinesiology is a complementary therapy designed to support overall well-being. It is not intended to diagnose, treat, or cure medical conditions and should not replace advice provided by a GP or other qualified healthcare professionals. Any nutritional or lifestyle recommendations are educational in nature and should not be considered medical advice. 8. Supplement Recommendations As part of your kinesiology consultation, nutritional supplements may be recommended to support your well-being. These recommendations are based on the information you provide and are not intended to replace medical advice or prescribed medication. It is your responsibility to read the manufacturer's instructions, ingredients, dosage guidance, and any warnings before taking any supplement, and to ensure it's suitable for you; particularly if you have any medical conditions, allergies, are pregnant or breastfeeding, or are taking medication. If you are unsure, you should consult your GP, pharmacist, or other qualified healthcare professional before use. Kinetic Recovery accepts no liability for any adverse reactions, side effects, or losses arising from the use of recommended supplements. Any concerns regarding the safety, quantity or performance of a supplement should be directed to the manufacturer or supplier. 9. Sport Massage Therapy Sports massage is intended to assist with muscular tension, movement, recovery and general well-being. Clients understand that some post-treatment soreness or bruising may occur. If you experience unexpected pain or adverse effects following treatment, please contact us and seek medical advice where appropriate. 10. Results Individual results vary between clients. No guarantees can be made regarding treatment outcomes, or how many treatments may be needed to see a successful outcome. 11. Complaints If you are unhappy with any aspect of your treatment, please contact us as soon as possible so we can work towards a resolution. 12. Changes to these terms I reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website or upon request. 13. Contact Kinetic Recovery Email: kinesiologybychlo03@icloud.com Telephone: 07956325810 Website: Kinetic-recovery.com By booking an appointment with Kinetic Recovery, you acknowledge that you have read, understood, and agree to these Terms & Conditions.